Bury MBC, Town Hall, Knowsley Street, Bury Lancashire BL9 0SW
0161 253 5000
Emergencies / Out of Office Hours 0161 253 6606
Neighbouring Authorities
Sample complaint letters
Listed below you will find downloadable versions of complaint letters. Each letter is available in PDF or RTF (rich text format document). These are only sample letters to give you guidance on what to write. You will need to substitute your own details in the appropriate places (shown in bold). Remember to keep a copy of your letter. Send it recorded delivery. Do not forget to sign it!
The sample letters are listed under the following categories.
Letter to seller rejecting faulty goods (18kb 1 page pdf)Letter to seller rejecting faulty goods (13kb 1 page rtf)
Letter requesting a refund - failed to rectify faults (18kb 1 page pdf)Letter requesting a refund - failed to rectify faults (13kb 1 page rtf)
Letter requesting a repair or replacement (18kb 1 page pdf)Letter requesting a repair or replacement (12kb 1 page rtf)
Letter before action - refund (10kb 1 page pdf)Letter before action - refund (11kb 1 page rtf)
Letter to seller requesting a free repair - goods (18kb 1 page pdf)Letter to seller requesting a free repair - goods (13kb 1 page rtf)
Letter requesting free repair - services (63kb 1 page pdf)Letter requesting free repair - services (12kb 1 page rtf)
Letter advising of intention to have work completed by another trader (10kb 1 page pdf)Letter advising of intention to have work completed by another trader (12kb 1 page rtf)
Letter before action - remedial costs (10kb 1 page pdf)Letter before action - remedial costs (12kb 1 page rtf)Letter agreeing experts report (11kb 1 page pdf)Letter agreeing experts report (13kb 1 page rtf)
Letter to trader requesting delivery making time of the essence (14kb 1 page pdf)Letter to trader requesting delivery making time of the essence (12kb 1 page rtf)
Failure to give cancellation rights letter (11kb 1 page pdf)Failure to give cancellation rights letter (13kb 1 page rtf)
Letter cancelling a cash contract signed away from business premises (10kb 1 page pdf)Letter cancelling a cash contract signed away from business premises (12kb 1 page rtf)
Letter cancelling a distance selling contract (10kb 1 page pdf)Letter cancelling a distance selling contract (12kb 1 page rtf)
Letter to finance company - faulty goods (11 kb 1 page pdf)Letter to finance company - faulty goods (12kb 1 page rtf)
Letter to finance company - faulty goods on hire purchase (18kb 1 page pdf)Letter to finance company - faulty goods on hire purchase (13kb 1 page rtf)
Letter to finance company - repairs (10kb 1 page pdf)Letter to finance company - repairs (10kb 1 page rtf)
Letter withdrawing from a regulated Consumer Credit Agreement (10kb 1 page pdf)Letter withdrawing from a regulated Consumer Credit Agreement (12kb 1 page rtf)
Letter cancelling a cancellable Consumer Credit Agreement (10kb 1 page pdf)Letter cancelling a cancellable Consumer Credit Agreement (12kb 1 page rtf)
Letter to tour operator - unsatisfactory holiday (11kb 1 page pdf)Letter to tour operator - unsatisfactory holiday (12kb 1 page rtf)
