What do the European Consumer Centre for Service (ECCS) do?
The European Consumer Centre for Services has been set up to assist consumers to make informed choices when looking to buy services across Europe and therefore be more confident and find it easier to choose a new and unfamiliar service provider.
The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.
Example enquiries for the European Consumer Centre for Service
- Who would help you if you wanted to find a good, reputable plumber in Spain to put a new boiler in your holiday home? Would the plumber need a licence to trade? Do they have to adhere to certain standards? If I had a dispute with the plumber how would I be covered?
- You are going on holiday to Italy and want to treat yourself to a Wine Tasting course while you are there. There are so many to choose from! How do you make an informed choice, and know that you will get value for money? Would a reputable provider of a Wine Tasting day be a member of any recognised organisation? How would I be covered if I had to cancel or the day did not go to plan?
How do you contact the ECCS?
Website: www.ukecc-services.net (The website has an on-line contact form, where you can submit your questions and enquires.)
Phone: 0845 608 94 94 (Freephone, Monday to Friday, 10am to 3pm, closed bank and public holidays)
E-mail: eccs@tsi.org.uk
Fax: 0845 608 96 00
Write to the ECCS at:
European Consumer Centre for Services
Hosted by the Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex
SS15 6TH
