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Consumer advice and protection

When something goes wrong with the goods that you have bought or when the services are sub-standard, knowing your rights as a consumer can put you in a stronger position and help you resolve the problem to your advantage.   

The consumer advice and protection section includes the following areas:

Consumer advice agencies

Go to the 'Consumer advice agencies' page for contact information of organisations who provide independent advice on a wide range of topics including benefits, housing, employment and debt, consumer and legal issues.

Consumer complaints

For top tips on how to make a complaint and to download sample complaint letters go to the 'Consumer complaints' web pages.

Consumer protection

Go to the 'Consumer protection' web pages for advice on your rights by law when buying goods and services, package holidays and distance selling. Also in this section you can download guidance leaflets on a range of subjects.

Credit advice

For advice on your rights when buying on credit go to the 'Credit advice' web page.

Find reliable tradespeople

Go to the 'Find reliable tradespeople' page if you are making improvments to your home but are unsure how to find a trustworthy tradesperson.

Warranties

Go to the 'Warranties' web page for information on warranties and guarantees.

Service information leaflet

The Trading Standards service information leaflet includes:
  • A brief guide to Trading Standards
  • Our commitment to you
  • Customer satisfaction
  • Main areas of work

Download the Trading Standards service information leaflet (2 page, 261kb, pdf)

How to contact us

Environment and Development Services
Trading Standards
Textile Hall
Manchester Road
Bury
BL9 0DG
 
Phone: 0161 253 5566
Fax: 0161 253 5547