Who can apply?
The Fair Play Charter scheme is open to any business involved in the motor trade who can show they are committed to fair and honest trade with consumers. The scheme covers the sale of new and used cars as well as servicing and repairs.
Being a member of the scheme allows traders to show their customers that they are genuinely committed to fair and honest trade.
Traders and consumers guides
These guides provide details for traders and consumers on the benefits of the scheme and the commitments required from trading standards offices and traders.
Download the Motor Traders' Guide (2 page, 29kb, pdf)
Download the Consumers' Guide (3 page, 28kb, pdf)
How do I apply?
Complete the application form and send it to your local Trading Standards office. Please refer to the how to contact us page for details of your local office. A small charge may be made by some Trading Standards offices. Please ask for details.
Download the application form
Download the Fair Play Charter application form (4 page, 18kb, pdf)
Please send the completed form to your local trading standards office.
Download the terms and conditions for the scheme
The terms and conditions for the scheme include information on:
- the eligibility for the scheme;
- the certificate and logo;
- termination, revocation and scheme amendment;
- our commitment to you;
- your commitment to us;
- the complaints and mediation policy;
- our right of access; and
- your liability to customers.
Download the Fair Play Charter terms and conditions (4 page, 25kb, pdf)
How to contact us
Go to the how to contact us page for details of your local trading standards office.
What happens next?
Trading Standards staff will check the details on the application form. If everything is correct, a site visit will be arranged. During this site visit your business procedures will be assessed to determine whether you meet the strict criteria. Don’t worry if you are a small business and you don’t have a documented quality control system – this will not prevent us from accepting you as a member. As long as you can demonstrate your commitment to fair and honest trade then you will be welcome.
