The Consumer Protection (Distance Selling) Regulations 2000, provide extra rights and protection for purchasers of many types of goods and services.
If you sell goods or services to consumers using any of the following methods then the regulations may apply to you:
- on the internet
- on interactive digital television
- by telephone
- by fax
- advertising on TV, radio, in newspapers or magazines
In brief the regulations state that:
- Consumers must be given clear information about the products or services before purchase
- After purchase, the consumer must be given written confirmation
- The consumer must be given a cooling off period of 7 working days
Trading Standards have the responsibility of enforcing the legislation.
There are, of course, further definitions and exceptions which will have to be considered when deciding if the rules apply to your business.
A guide has been produced by the Department of Trade and Industry, and is available in a download version from their website. Go to: dti website
Should you have any further questions regarding this regulations contact us at:
Bury Trading Standards
Textile Hall
Manchester Road
Bury
BL9 0DG
Tel: 0161 253 5566
