Bad weather, road works, parked vehicles, and a range of other operational issues can sometimes mean we are unable to empty bins. If you sign-up for bin alerts we can send you email reminders and updates for all your collections.
You do not need to report a missed bin collection if:
- your bin is not full and you can manage until your next collection
- the bins in your street or part of your street have not been emptied (please check the advice below).
Advice for missed collections - Friday 17 May 2024
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Please leave missed bins out for collection. We will empty them as soon as we can.
Grey bins
- Greenmount: Andrew Close, Beech Grove, Holcombe Road (part ), Nabbs Way, North Avenue, Tor Avenue
- Tottington: Bury Road (part), Sunny Bower Street
Blue bins in Bury
- Mostyn Avenue, Moyse Avenue (due to lack of access)
Brown bins
- Greenmount: Hollymount Village, Royds Street, Oswestry Close
- Summerseat: Longsight Road, Railway Street, The Island
When to report a missed bin
- Wait until after 5pm on your collection day and report it to us before 1pm the following day.
Do not report a missed collection if your bin:
- wasn't at the kerbside or your collection point by 7am
- is too full and the lid is not fully closed
- has incorrect items within it (check our bins information).
What happens after reporting a missed bin
- For a missed blue, green or grey bin collection we will post official bags for you to use until your next scheduled collection
- For a missed brown bin collection we will return within 5 working days
- For a missed assisted bin collection we will return within 3 working days.